Return Policy

Last Updated:

Your Rights

Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the following rights:

• Right to Cancel: You have the right to cancel your order within 14 days of receiving the goods without giving any reason (cooling-off period)
• Right to Reject: If goods are faulty, not as described, or not fit for purpose, you have the right to reject them within 30 days and receive a full refund
• Right to Repair or Replacement: If goods are faulty, you may request a repair or replacement
• Right to Price Reduction: If repair or replacement is not possible, you may request a price reduction or final right to reject

Returns and Exchanges

We want you to be completely satisfied with your purchase of our handmade fabric bags and accessories. If you are not happy with your order, you may return it in accordance with your statutory rights.

Return Conditions

To be eligible for a return under the cooling-off period, items must:

• Be unused and in their original condition
• Include all original packaging and tags
• Be returned within 14 days of delivery
• Not be damaged or altered in any way
• Not be personalised or made-to-order items (unless faulty)

For faulty goods, these conditions do not apply - please contact us immediately.

Return Process

To initiate a return:

1. Contact us at reply@spyxaronhrex.world or +44 1580 238449 to notify us of your intention to return
2. Provide your order number and reason for return
3. We will provide you with return instructions and a return address
4. Package the item securely using the original packaging where possible
5. Send the item to the provided address using a tracked delivery service

You must bear the direct cost of returning the goods unless we have agreed otherwise or the goods are faulty.

Refunds

Once we receive and inspect your returned item, we will process your refund within 14 days of receiving the goods back or receiving proof of return, whichever is earlier. Refunds will be issued to the original payment method.

We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. We will notify you of any such reduction before processing the refund.

Standard delivery costs are non-refundable unless the return is due to our error or the goods are faulty. If you cancel your order, you will be responsible for the cost of returning the goods unless we have agreed to cover this cost.

Exchanges

If you wish to exchange an item for a different size, colour, or style, please contact us. Exchanges are subject to product availability. You will be responsible for return shipping costs unless the exchange is due to our error.

For exchanges, we recommend returning the original item first and placing a new order to ensure availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. Under the Consumer Rights Act 2015, you are entitled to:

• A full refund if you reject the goods within 30 days
• A repair or replacement if the goods are faulty
• A price reduction or final right to reject if repair/replacement is not possible

We will arrange for a replacement or full refund, including return shipping costs, at no expense to you.

Late or Missing Refunds

If you haven't received a refund within the stated timeframe, please check your bank account or card statement. Contact your bank or card issuer as it may take some time before your refund is officially posted. If you still haven't received your refund, please contact us.

Contact Us

For questions about returns or exchanges, please contact us at:

Email: reply@spyxaronhrex.world
Phone: +44 1580 238449
Address: Unit 9, Gibbs Reed Farm, Pashley Rd, Ticehurst, Wadhurst TN5 7HE, United Kingdom

We aim to respond to all return enquiries within 2 business days.

Contact Us

For questions about returns or exchanges, please contact us at:

Email: reply@spyxaronhrex.world
Phone: +44 1580 238449
Address: Unit 9, Gibbs Reed Farm, Pashley Rd, Ticehurst, Wadhurst TN5 7HE, United Kingdom