Complaints Procedure
Last Updated:
Our Commitment
At spyxaronhrex, we are committed to providing excellent customer service. We take all complaints seriously and aim to resolve them promptly and fairly. This procedure outlines how to make a complaint and how we will handle it.
How to Make a Complaint
If you are not satisfied with our products or services, please contact us using one of the following methods:
- Email: reply@spyxaronhrex.world
- Phone: +44 1580 238449
- Post: Unit 9, Gibbs Reed Farm, Pashley Rd, Ticehurst, Wadhurst TN5 7HE, United Kingdom
Please provide the following information when making a complaint:
- Your name and contact details
- Order number (if applicable)
- Details of the complaint
- What outcome you are seeking
- Provide a clear explanation of our findings
- Offer a resolution if appropriate
- Explain any actions we will take to prevent similar issues
- Request a review by a senior member of staff
- Contact the relevant trade association or regulatory body
- Seek advice from Citizens Advice (www.citizensadvice.org.uk)
- The Consumer Rights Act 2015
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
- The Consumer Protection from Unfair Trading Regulations 2008
Complaint Handling Process
We will acknowledge your complaint within 5 business days of receipt. We will then investigate your complaint and provide a response within 14 business days. If we need more time to investigate, we will inform you and provide an estimated resolution date.
Our Response
Once we have investigated your complaint, we will:
If You Are Not Satisfied
If you are not satisfied with our response, you may:
Alternative Dispute Resolution
If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an alternative dispute resolution (ADR) provider. We will provide details of an appropriate ADR scheme if required.
Consumer Rights
Your complaint does not affect your statutory rights under UK consumer protection legislation, including:
For more information about your rights, please visit the UK Government website.
Contact Us
If you have any questions about our complaints procedure, please contact us:
Email: reply@spyxaronhrex.world
Phone: +44 1580 238449
Address: Unit 9, Gibbs Reed Farm, Pashley Rd, Ticehurst, Wadhurst TN5 7HE, United Kingdom